Stop measuring SLAs in calendar hours that include weekends
Recalculate ticket SLAs in real business hours and identify hidden breaches
SLA Business Hours Calculator
SLA tracking in business hours
What you get
Every ticket's SLA metrics recalculated in actual business hours
Hidden breaches: tickets that passed in calendar hours but failed in business hours
Team performance analytics with business-hour response and resolution times
At-risk tickets approaching SLA thresholds
Delivered in under 2 minutes. Run weekly to catch SLA breaches your dashboards miss.
How It Works
Up and running in under 2 minutes
Connect HubSpot
One-click OAuth. Read-only access to tickets. Works with any HubSpot tier.
Agent Recalculates SLAs
Pulls your tickets and recalculates every SLA metric using your real business hours, excluding weekends and holidays.
See Your True SLA Performance
Business-hour SLA report with hidden breaches, team analytics, and at-risk ticket alerts.
The Difference
Stop guessing. Start knowing.
Without SLA Business Hours Calculator
HubSpot calculates SLAs in calendar hours — weekends and holidays included
A ticket opened Friday at 5pm shows 48 hours by Monday morning
SLA compliance looks better than it actually is
No way to identify tickets that technically passed but actually breached in business hours
With SLA Business Hours Calculator
Every SLA metric recalculated in your actual business hours
Hidden breaches surfaced — tickets that passed calendar SLA but failed business-hour SLA
Accurate team performance metrics your support leaders can trust
At-risk tickets flagged before they breach, not after
Built for you if…
You're a support leader whose SLA dashboards don't reflect reality
You're in RevOps setting up SLA reporting and need business-hour calculations
You're a CS leader who reports SLA compliance to customers and needs accurate numbers
You manage a support team across time zones and need fair SLA measurement
One SLA breach with an enterprise customer can trigger a churn conversation. This agent is $10/mo.
3 free runs. No credit card. Cancel anytime.
Common Questions
Read-only access via OAuth to tickets and ticket properties. We pull timestamps to recalculate SLA metrics. We never modify your tickets.
Under 2 minutes. Connect HubSpot and get business-hour SLA metrics for all your tickets.
The agent asks for your business hours and timezone so calculations match your actual schedule.
Yes. Cancel in one click on agent.ai. No contracts, no minimums. Your first 3 runs are free.
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See the difference in 2 minutes
Connect your HubSpot, run SLA Business Hours Calculator, and see results before you spend a dollar. 3 free runs included.
Want every agent? Get all 39 for $25/mo